faqQ: How often should I have my carpets cleaned?

A: On average household carpets should be cleaned at least once a year. In some cases (pets, children, allergies) carpets may require more frequent cleaning. Commercial cleaning services are usually performed more regularly due to the importance of image and hygiene in the workplace.

Q: How often should I have my lounges cleaned?

A: Lounges should be cleaned at least every 12 months as a part of regular maintenance. Upholstery that shows visible dirt or soiling should be cleaned more often to avoid dirt building up which cause staining.

Q: How can I keep my carpets looking nice?

A: Regular vacuuming will help keep your carpet like new and extend its life. We also recommend that you have your carpet professionally cleaned at least once a year. Carpet dry cleaning is one of Sydney’s most popular methods for keeping carpets looking brand new.

Q: Why do some carpet cleaners advertise extremely low prices and when they arrive to clean my carpets the price always increases?

A: It is an old trick called bait and switch. Simply, they want you to book with them because the price is too good to refuse. When the cleaner arrives at your house you will be charged all the extras, like extra for carpet stain removers, extra for medium to heavy soiling, extra because you will be told your carpet needs and industrial clean, and so on. A professional carpet cleaner will include spot and stain removal, as well as soiling in the price quoted over the phone.

faq-2Q: Do you guarantee your work?

A: At Spotless Cleaning Solutions we stand behind each job. If for any reason you are unhappy with our services, we encourage you to let us know. On occasion after cleaning, permanent stains and worn areas of your carpet will be more visible. After inspection if we feel that this is a possibility, we will discuss your options available with you before beginning our work.

Q: What services do you provide?

A:  We provide services to both commercial and residential premises. Some of the complete cleaning services include: 24-hour Emergency Water Extraction & Restoration (flood damage), Carpet, Mattress and Lounge Cleaning, General Cleaning, Rubbish Removal and Disposal.